Shipping policy
At Skinora, we want your shopping experience to be simple and easy. Here’s everything you need to know about how we handle and ship your order.
Order Processing
We typically process orders within 1–3 business days after your payment is confirmed. During busy periods, it may take a little longer, but we always do our best to prepare your order as quickly as possible.
Shipping Time
Delivery time depends on your location and the shipping option you choose. Most orders arrive within 5–12 business days after they are shipped. Please note that these are estimated times and may be affected by weather, holidays, or delays from the shipping carrier.
Shipping Costs
Shipping costs (if applicable) will be shown at checkout before you complete your purchase. We may also offer free shipping on selected products or orders from time to time.
Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use it to check your package at any time. Please allow some time for the tracking information to update.
Delayed or Lost Packages
If your order is taking longer than expected or appears to be lost, please contact us. We will review the details and work with the shipping carrier to find the best solution.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice any errors, contact us as soon as possible. We may be able to update the address if your order has not been shipped yet. Once it has been shipped, changes may no longer be possible.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of receiving your order. Send us clear photos and a video of the package before opening it. The video must be continuous (no cuts or edits) and clearly show the condition of the package. This will help us review the issue and provide an appropriate solution.
International Shipping
We ship to selected countries. Available shipping options will be shown at checkout. Shipping times and costs may vary depending on your location.
Contact Us
If you have any questions, please feel free to contact us anytime through our Contact Us page or by email. We usually respond within 24–48 business hours.
Thank you for choosing Skinora. We truly appreciate your trust and will always do our best to provide you with a smooth and enjoyable shopping experience.