Terms of service

Terms of Service

Our Promise to You
At Skinora, every customer matters to us. We are committed to:

Providing clear and accurate product information
Processing your orders carefully and efficiently
Offering safe and secure payment options
Responding to your questions with care and respect
Working honestly to resolve any issues fairly

We always welcome your feedback. Your suggestions help us improve and serve you better.

Using Our Website
By using our website, you agree to:

Provide correct information when placing an order
Use the website only for legal purposes
Respect all content on our site

You must be at least 18 years old, or use the website with a parent or guardian.

Product Information
We do our best to show accurate product details, images, and prices. However:

Colors may look slightly different depending on your device
Packaging may change from time to time
Small differences may happen but will not affect product quality

If you are unsure about a product, feel free to contact us before ordering.

Pricing and Payments
All prices are shown in the currency listed on the website. Payments are handled through secure providers.
By placing an order, you confirm that you are allowed to use the payment method.

In rare cases, there may be pricing or technical errors. If this happens, we may correct the issue or cancel the order. If your order is affected, we will inform you and offer a solution.

Order Acceptance
After placing your order, you will receive a confirmation email. This means we received your order, but it does not guarantee acceptance.

We may cancel or limit orders if needed, for example:

Payment issues
Suspected fraud
Product not available

If we cannot complete your order, we will notify you and provide a refund if needed.

Shipping and Delivery
Delivery times are estimates and may change depending on your location, the shipping company, or other factors.
Please check our Shipping Policy for full details.
Returns and Refunds
If you are not satisfied with your order, please contact us. We will guide you through the return or refund process based on our policy.
We always aim to handle every case fairly and respectfully.
Feedback and Suggestions
We value your feedback. Whether it is a compliment, suggestion, or concern, your input helps us improve our service and products.
Limitation of Liability
To the extent allowed by law, Skinora is not responsible for indirect or unexpected damages from using our website or products.
Nothing in these terms removes your legal rights where they apply.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions or concerns, feel free to contact us anytime through our Contact Us page or email. We usually reply within 24–48 business hours.