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If your order is delayed or may be lost, please contact us as soon as possible. We will check with the shipping carrier and update you. If needed, we will offer a replacement or a refund.

First, check your spam or junk folder. The verification email may take a few minutes to arrive. If you still don’t get the code, try requesting a new one. If it still doesn’t work, please contact our support team for help.

Please contact us within 24 hours of receiving your order and include clear photos of the item and its packaging. The item must be recorded on video before it is opened. The video must be clear, continuous (without edits or pauses), and include clear audio. We will review the issue and offer a replacement, refund, or another appropriate solution.

Yes. Approved returns will be refunded to your original payment method after we receive and inspect the returned item. The refund will usually appear in your account within 3–10 business days, depending on your bank or payment provider.

You can contact us at any time through our Contact Us page or by email. Our support team usually responds within 24–48 business hours.

Some items are shipped from different warehouses, so your order may arrive in separate packages. This is normal, and the packages may arrive on different days.